Frequently Asked Questions
At Kleenet Carpet And Upholstery Cleaning, we want you to feel confident about our services before we arrive. Here are answers to some of the most common questions we get from our customers in San Bruno, CA.
How often should I have my carpets professionally cleaned?
We recommend professional carpet cleaning every 6–12 months, depending on foot traffic, pets, and lifestyle. Regular cleaning helps maintain appearance, extend carpet life, and improve indoor air quality.
Are your cleaning products safe for kids and pets?
Yes. We use eco-friendly, non-toxic cleaning solutions that are safe for children, pets, and sensitive surfaces — without compromising cleaning power.
Do you clean more than just carpets?
Absolutely. In addition to carpet cleaning, we provide upholstery, area rug, tile and grout, and solar panel cleaning — all in one appointment for your convenience.
Will you be able to remove all stains?
We have excellent success with stain removal, including tough spots like coffee, wine, and pet accidents. While most stains can be eliminated, some deeply set or chemically altered stains may only lighten.
How long does it take for carpets and upholstery to dry?
Drying time depends on the material, humidity, and ventilation, but most carpets dry within 4–6 hours, and upholstery within 6–12 hours.
Do I need to move my furniture before you arrive?
We can move small furniture items as part of the service, but we ask that you remove fragile items and clear personal belongings in advance. Larger furniture can be cleaned around unless you request otherwise.
Do you offer a satisfaction guarantee?
Yes. If you’re not completely satisfied with our service, we’ll come back and make it right. Your happiness is our priority.